FAQ

Find answers to the most frequently asked questions about Eutelmed and our services.

To register, you should give the email address which you use regularly. You can also use this email address to access your personal space. Information concerning the organization of your consultations will be sent to this address and your address will never be used by third parties or resold for commercial ends.
The video conference system will work automatically if you use Google Chrome or Mozilla Firefox as your web browser.

If you are using a different web browser, you will have to install a plug-in. Just follow the instructions and you will only need to install this once.
You can change your healthcare professional or unsubscribe from our site at any time. If you decide to change healthcare professionals, only a healthcare professional from the Eutelmed network can be contacted.
Yes, via secure messaging in your personal space.
Our network is made up of healthcare professionals registered in institutions where expertise is regulated and who have all signed cooperation agreements. These professionals have all been interviewed by Eutelmed’s medical director and have received specific training on expatriation and on the usage of video-consultation tools.
If the connection is bad or cuts off during the video-consultation, your healthcare professional will contact you by telephone to finish the consultation and make another appointment as soon as possible.
This will depend on the medical or paramedical specialty that you have chosen. This information will be given to you when you are connected in your personal space.
If your employer or supplementary health insurance provider have given you a registration code, you can check your conditions of reimbursement in your personal space.

Otherwise, as with normal practice, you will pay at the end of the video-consultation via your personal space with your bank card.
Our platform complies with article R.6316-10 of decree n°2010-1229 concerning telemedicine. The most stringent recommendations in terms of security and confidentiality are applied.
Your health and personal data are not stored by Eutelmed. They are stored on the computer server of a healthcare data host approved by the Ministry of Health.